FAQ

Seasonal Exclusive item(s) are pre-order item(s) that will take approximately up to 2 weeks to arrive.

To guarantee the freshness of the item(s), the item(s) are only ordered once you placed your order.

Local Delivery:
The item(s) will be schedule for delivery once we receive the item(s)

In-Store Pick Up:
You will receive a pickup notification email. Please try to make arrangement for pickup as soon as possible to be able to taste the freshness of the item(s).

All Seasonal Exclusive item are FINAL SALE. If you failed to pickup and the item(s) lose its freshness, you will NOT be eligible for an exchange or a refund.

Best Before Date (BBD) is the date that the product retains most of its freshness, taste, and nutrition value.

Once passed, the product is still safe to consume.

BBD are also found in the term "used by", "賞味期限".

For items that past its BBD, we offered 25% discount in-store.

Please point the item(s) out at the checkout as we might not noticed the product has past its BBD.

Expiration Date is different from Best Before Date, it is the date that the product should not be consumed once it has passed its expiration date.

If you notice any item(s) that have passed its Expiration Date in store, please let us know about it.

In Canada, product(s) such as Natto (Fermented soybean) with a shelf life more than 90 days is not required to have a Best Before Date (BBD) or storage information as these product(s) are considered to be shelf stable.

Occasionally, the product(s) will have a code on it for tracking purposes on the manufacturer's end.

• Order Processing Time: 1 Business Day (24 hours)
  
• Delivery Fees: (Distance is calculated from Hungry Ninja store)
  0 to 3 km: $6.00
  3 to 15 km: $9.00
  15 to 35 km: $11.00
  35 to 50 km: $17.00
  
• Delivery Schedule: 
  (A) 11:00AM - 6:00PM
  (B) 2:00PM - 8:00PM
  
  NOTE: When the delivery is schedule and the driver can't contact you in-person,
  House:
  It will be left at your front door.
  
  Apartment: 
  1) If the driver can't enter the apartment building, the order will be deliver back to the store, and additional charges will be applied.
  2) If the driver can enter the apartment building, it will be left at the front door of your apartment unit.

All shipping fees will be calculated at the checkout page.

If your shipping fees is less than what you paid, the difference will be refunded via a e-gift card with a 1-year expiration date.

If your shipping fees is more than what you paid, an invoice will be sent to pay the outstanding balance. If the outstanding balance is not paid within 7 days, the order will be cancelled and a refund will be issued.

We offer wholesale for personal or businesses, please send us an email to hungryninjaott@gmail.com for more information

Non-edible goods (i.e. item from "Other" category), Gift Card, Frozen, Refrigerated Item and Seasonal Exclusive item are FINAL SALE, they are not eligible for a refund or exchange.

Discounted item(s) that past its best before date are also FINAL SALE.

For more detail information, please review the Refund Policy

You will received an email asking if you are ok with the Best Before Date if the Best Before Date is less than 30 days (1 month).

Japanese products usually have a short shelf life, most products have approximately 4-6 months shelf life from the factory. Hence, when we received the product(s), it only have a short shelf life. If you prefer long shelf life item, try avoiding Japanese products.

You could also request for the item's Best Before Date upon checkout

Online orders are usually packaged in boxes as we want to be more environmental friendly.

In-Store, boxes are free, plastic bags are charge between $0.05-$0.10.

We encourage ninja(s) to bring their own bags or takes free boxes as this helps save the environment

If you need to boxes to move, don't hesitate to come in-store to ask from us! We gives out the boxes for free!