Frequently Asked Questions
Best Before Date (BBD)
Best Before Date (BBD) is the date that the product retains most of its freshness, taste, and nutrition value.
Once passed, the product is still safe to consume.
BBD are also found in the term "used by", "賞味期限".
For items that past its BBD, we offered 25% discount in-store.
Please point the item(s) out at the checkout as we might not noticed the product has past its BBD.
Expiration Date is different from Best Before Date, it is the date that the product should not be consumed once it has passed its expiration date.
If you notice any item(s) that have passed its Expiration Date in store, please let us know about it.
Missing Date (Expiration or BBD not found)
In Canada, product(s) such as Natto (Fermented soybean) with a shelf life more than 90 days is not required to have a Best Before Date (BBD) or storage information as these product(s) are considered to be shelf stable.
Occasionally, the product(s) will have a code on it for tracking purposes on the manufacturer's end.
Delivery Time Slot
You can select your preferred delivery date at the "Choose your delivery date" section in the "Cart" page.
Local Delivery - Nepean (0KM-3KM)
Delivery time availability will be sent to you via email or you could put your preferred delivery time (morning, afternoon, night) under "Order special instruction" in the "Cart" page.
Local Delivery - Ottawa (3KM - 15KM)
Delivery time slot that are available are
- Tuesday - Friday: 9:30AM-10:30AM
- Everyday except Saturday: 10:00PM-11:30PM
- Monday: 6:30PM-10:00PM
Enter your preferred delivery time slot in the "Order special instruction" section in the "Cart" page.
Local Delivery - Extended Zone (15KM-30KM)
- Monday: 6:30PM-10:00PM
All shipping fees will be calculated at the checkout page.
If your shipping fees is less than what you paid, the difference will be refunded via a e-gift card with a 1-year expiration date.
If your shipping fees is more than what you paid, an invoice will be sent to pay the outstanding balance. If the outstanding balance is not paid within 7 days, the order will be cancelled and a refund will be issued.
We offer wholesale for personal or businesses, please send us an email to firstname.lastname@example.org for more information
Non-edible goods (i.e. item from "Other" category), gift cards, and seasonal exclusive item are final sale, they are not able to be refund or exchange.
Discounted item(s) that past its best before date are also final sale.
Online Purchase Best Before Date
You will received an email asking if you are ok with the Best Before Date if the Best Before Date is less than 2 months.
Japanese products usually have a short shelf life, most products have approximately 6 months shelf life at the maximum. If you prefer long shelf life item, try avoiding Japanese products.
You could also request for the item's Best Before Date upon checkout
Online orders are usually packaged in boxes as we want to be more environmental friendly.
In-Store, boxes are free, plastic bags are charge between $0.05-$0.10.
We encourage ninja(s) to bring their own bags or takes free boxes as this helps save the environment
Free Moving Boxes
If you need to boxes to move, don't hesitate to come in-store to ask from us! We gives out the boxes for free!